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Provision of Care, Treatment, and Services

The standards in the "Provision of Care, Treatment, and Services" (PC) chapter overview the integrated and cyclical process that allows care to be delivered according to patient needs and the organization's scope of services. This care process may occur between multiple organizations or it may be limited to only the organization itself. The complexity of providing care, treatment, or services through this process often demands an interdisciplinary, collaborative approach and a mutual effort among those involved to coordinate care in a manner that is conducive to optimal patient outcomes, quality, and safety.

The provision of care, treatment, or services is composed of four core components of the care process:

  • Assessing patient needs
  • Planning care, treatment, or services
  • Providing care, treatment, or services
  • Coordinating care, treatment, or services

Within these core processes, care activities include the following:

  • Providing access to levels of care and/or disciplines necessary to meet the patient's needs
  • Interventions based on the plan of care, including the education or instruction of patients regarding their care, treatment, or services
  • Coordinating care to promote continuity at the end of an episode of care or when patients are referred, discharged, or transferred

A wide variety of staff and licensed independent practitioners will perform these activities. Therefore, communication, collaboration, and coordination are among the most important work habits that must be adopted to ensure care, treatment, or services are provided at the highest level.

"Provision of Care, Treatment, and Services." Comprehensive Accreditation Manual for Ambulatory Care (CAMAC). The Joint Commission.